You can only use your available minutes for booking Appointment slot(s) and actual Consultation sessions. Your consultation with the doctor will automatically disconnect once your minutes are used up.
To contact a member of our clinical support team please fill out our contact form here and we'll be in touch as soon as possible.
Or to speak with a member of our Customercare team
Phone: +44207 859 4197
Phone: +234 814 990 6608 extn 1
We have a range of specialists from the UK & US registered on our platform including but not limited to:
Oncology, Cardiology, Dermatology, Orthopaedic, Gastroenterology, Genitourinary, Rheumatology, Obstetrics and gynaecology, Psychiatry, Respiratory, Stroke, Ophthalmology, Pathology, Public Health, Occupational medicine and so on.
Before you book an appointment with a doctor or specialist on the platform, you must ensure they have the required experience as you are unable to change doctors during a consultation session. You may however choose another doctor and specialist subject to their availability at the end of the session.
Consultation costs vary and depends on the Number of Minutes or Consultation Slots you wish to purchase.
You can get a clear indication of the costs by logging on to your Dashboard to view the prices in your local currency within the Buy Consultation Time menu.
Yes. Following your consultation, the medical practitioner is able to sign post or triage you to a health facility for a physical examination / diagnostic test or to a pharmacy for a prescription
You can have an audio or a video consultation on our platform with a medical doctor and other healthcare professionals in your local Country and the UK.
To confirm whether our services are live in your local country, contact our customer service team via email at firstname.lastname@example.org
To book a consultation with any medical practitioner on iDHS.HealthWise, you should have bought some Consultation time.
You may then search for a practitioner as per your needs and then choose appointment slot(s) as per their availability and request a Consultation. You will receive a dashboard and email notification as soon as your request is accepted.
You can only use your available minutes for booking Appointment slot(s). Your consultation with the doctor will automatically disconnect once your minutes are used up.
Each Consultation Slot or Session lasts for 15 minutes and you may book as many of these Slots as you need.
In the event that you fail to show up for your appointment or re-schedule no later than 2 hours before the appointment you shall forfeit no less than 20% of the fee paid for the slot(s). You may however send the doctor a message via your dashboard and re-book the appointment.
Following your Consultation, the doctor may triage or make a referral and make recommendations for a physical examination, diagnostic test or issue a prescription via the platform with any of our facility partners. It is your choice to follow the recommendation or use an entirely different facility.
Following your Consultation, the doctor may triage and make recommendations for a physical examination, diagnostic test or issue a prescription via the platform with any of our facility partners (which include Hospitals, Clinics, Diangnostic Centres, Pharmacies). It is your choice to follow the recommendation or use an entirely different facility.
You are not currently able to pay for your diagnostic tests or hospital treatments on the platform but you may be able to make a claim for those services using your Private Health Insurance plan.
After the doctor issues a Private Prescription, you have the option of having it filled by any of the Pharmacies registered on our platform local to you. It may be sent directly to your nominated Pharmacy and being available on your dashboard, may be taken to any pharmacy of your choice.
Delivery of your prescription may be made directly to your location subject to availability of the service in your area.
You cannot pause a Consultation Session and resume later. You may end the Consultation session at any time but will be considered to have used up that slot or session.
If you get disconnected due to network failure and poor signals, you may return to your Appointment page and re-join the Consultation Session
Yes, your medical reports issued on the platform are available and can be shared with your expressed consent with any doctor of your choice.
View your medical notes and reports from your Dashboard after signing in within your 'My Health Profile' menu.
To check your remaining balance, select the Allowance Check menu on your platform.
You may top up your account at any time by using the ‘Buy Consultation’ menu on your dashboard.
Yes they can! iDHSHealthWise aims to make the platform as accessible as possible.
Your consultation Minutes may be paid for on your behalf by anyone who you have pre-agreed with. The payer simply needs to Sign up, form a group and add you to the group in order to transfer or share the purchased minutes with you.
If you have any questions kindly raise a ticket from your dashboard or email the customer care team at email@example.com
Yes they can! iDHSHealthWise aims to make the platform as accessible as possible. Your private health Insurance may be paid for on our platform by anyone on your behalf. The nominated payer simply needs to Sign up on the platform, form a group and add you to the group. You then send a payment request to the nominated payer. Once paid for, the policy is recognised as belonging to you and your details are then forwarded to the Health Insurance Company.
Yes there are. You may purchase an Individual , Family or Corporate plan depending on which category applies to you or your Organisation and what your needs are.
Depending on your Consultation package or plan selection, minimum minutes/Slots may apply. For instance an individual wanting to have a one off Consultation with a doctor has a different stipulation to a Corporate Organisation with 100 staff members or a Family of 6 (six). There is no maximum limit.
Multiple people may be in the same group and share some of the facilities on the platform like payments, messaging, referrals etc but MUST however maintain a separate User Account with passwords kept confidential. Each individual must sign-up using their own Username and password. No member of a group has access to the medical or personal data of any others without consent.
You have access to General Practitioners and Specialists including surgeons in the UK and USA as well as in your local Country. When you have established contact with the team of your choice, contact us at firstname.lastname@example.org to help facilitate the process.
Alternatively, you may wish for the Medical team to come to you, just let us know.
We are also able to facilitate your medical tourism needs to the UAE.
Should you have any queries or be dissatisfied with any part of the service received on the platform, kindly let us know at email@example.com at the earliest for resolution. We aim to respond to your questions and queries within 5 days of receipt.
To make a formal specific complaint, please kindly do so via the ticket system on your account dashboard providing as much details as possible about your complaint and a member of our customer care team will respond within 72 hours.
To use IDHSHealth.Wise you are required to have an active Internet connection with 1mbps of available bandwidth, for the best quality connection we recommend a minimum of 3mbps available bandwidth.
You may make your Payment Request (Submit Timesheet) at the end of each month for payment on the platform using the Submit Timesheet menu for processing within 7 working days. Payments are made directly into the bank account which you have added to your profile or by cheque.
No. The Practitioner is an independent contractor and will maintain complete control of and responsibility for their methods and operations. The Practitioner at no time will hold itself out as an agent, employee, subsidiary or affiliate of iDHS.HealthWise for any purpose, including reporting to any government authority.
Any fees, expenses or other amounts paid by iDHS.HealthWise to the Practitioner hereunder shall not be considered salary for pension or wage tax purposes and the Practitioner will not be entitled to any fringe benefits, including sick or vacation pay, or other supplemental benefits of the Practitioner, unless otherwise required by law. iDHS.HealthWise shall not be responsible for deducting or withholding from fees paid under these Terms.
As with any medical practice, only with the Expressed Consent of the User involved via our platform’s referral system. Confidentiality is paramount in healthcare.
Using our Referral portal on your Dashboard after a consultation, you may refer where necessary as per the patient’s medical needs. iDHS.HealthWise has a robust referral system so with the Expressed Consent of the Patient, you may make a medically appropriate Referral.
Yes. Doctors and medical professionals can form a group on iDHSHealthWise to jointly manage patients and also to share and transfer knowledge to colleagues globally.
iDHSHealthWise has a Direct Marketer system which allows us to Register those who are suitable in order to earn a commission for every paying User/patient on the platform. No commission is earned from referral of medical practitioners.
As a medical practitioner, you are about to accept as many Consultation Requests from users as you are able to do competently and safely. There are no minimum or maximum limits to the number of Consultation Sessions you can provide. The platform is available 24 hours daily and 7 days per week.
Yes you can. You MUST Re-schedule a pre-booked appointment no later than 2 Hours before it is due to start (if you are a User) and no less than 24 hours (if you are a medical practitioner) using the Re-schedule function in your Appointments menu on your Dashboard. Failure to follow these stipulations would result in forfeiture of some of your Consultation minutes and fine for medical practitioners.
Each Consultation Slot or Session ranges from 7.5 to 15 minutes depending on the location(s) of the Medical Practitioner and User.There is no limit to the number of Minutes/Slots/Sessions that medical Practitioners can accept per User. The user typically sends you a Consultation or Booking request as per their needs which may exceed 1 Slot or session, it is your responsibility to accept as per your availability.
The Consultation automatically ends when the Allotted Consultation time expires so it is not possible to exceed the allotted time. There is a timer on the Video Consultation screen which lets both parties know how much time has been used and flashes a warning from 3 minutes at intervals before the Consultation runs out.
Yes, medical doctors ONLY are able to prescribe medications within their practice competence on the platform. No Controlled Drugs may be prescribed on the iDHSHealthWise platform. The user is able to have the prescription filled by one of our recommended Pharmacies or any other of their choice. Prescriptions are valid for 6 months only.
If you are a medical practitioner registered on our platform and the patient has given you their expressed Consent, then they may share their medical notes and history with you.
Yes you can. For our advertising Rates, kindly email us at firstname.lastname@example.org with a brief on your Product(s) or Service(s) OR use the Contact Us form on our Website.
Yes you can. In order to share or transfer your consultation time or slots to or with a family or team member, ensure you purchase either a Family or Corporate Consultation Package as an Individual package will not allow you share or transfer your consultation time.
You can speak to a member of our Customer Service Team on the following numbers:
UK - +44207 859 4197
NIGERIA - +234 8149906608 OR 810 571 0571
Each Consultation Slot is 15 minutes as a standard for all same Country appointments. However, should you wish to consult with a General Practitioner or Specialist outside your own Country, the number of 'actual' allotted minutes you will receive for the slot will vary and would be less than 15 minutes. We have done this in order to keep the costs down and fixed.
Users and Medical Practitioners may both re-join the consultation at anytime if disconnected during the appointment. Simply return to 'My Appointments' section and join the appointment by clicking the 'Join' button. You will not be able to 'join' that appointment after the chosen time slot has expired.
For all enquires regarding partnerships and advertising, kindly email email@example.com and a member of our team will contact you within 5 working days.
All medical practitioners on iDHSHealthWise have to be validated and their professional status verified before their account is Activated. In some countries, this process may take longer and may be outside our direct control. We however, generally aim to complete the validation process within 7 working days. Email firstname.lastname@example.org with any questions about your registration and verification.
Please send all your technical questions to email@example.com and a member of the technical team will be in touch within 24 hours.
If you are unable to Sign-up because the Sign-up button does not seem to work, please do the following:
Doctors and Healthcare Practitioners may Sign-up & Register on iDHS.HealthWise by following these steps.
Oriental Hotel Lagos Building 2
4 Lekki Road
Tel: +234 814 990 6608
Opt 1 Customer Service
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